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It is arrived to 66% in the survey of March 7th!

In the Age of the Customer even small innovative targets contribute in "attack" the customer to the brand. In this example, we talk about Itsu, a brand born in London back in the 1997.

In the last few years, seems a specific indian restaurant chain, makes London fall for it, the european capital in the fast casual sector, without any doubt. 

Antonio Civita is a roman who moved to Milan and known for choosing the opportunities that Milan offers, to whom, is willing to create the best situation for himself and for others. His accent and simpathy translate to his roman origins, but don't take it wrong... His fast casual is really far from the experience offered to customers by the sympathetic roman hosts in Trastevere Trattoria : always!... To Antonio, protocols and duty descriptions, are the fundamental instruments to ensure the customers a memorable experience.

"Capture" all possible customers. "Fix" everything that customers ask to imprve. "Is it worth it" to focus only on our fans? This is usually the approach, or sometimes even the obsession, of many brands. Are we sure that it is the right path? 

Customer experience and brand promises

Forrester research calculates the value of economic return following improvements on customer experience.

Some words of winsdom unconsciously against the customer experience

Customer experience and brand promises

How much time do you actually have dedicated to your customers this week ?