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Italian customer intelligence's journey through the touchpoints of different industries

Customer experience as discovery of one's need and desire 

Lost and found services are a fundamental part of the hotel industry, to not let the customers off arter the check-out 

The stage of access of the customer journey is fundamental since it reconfirms the decision taken during the moment of purchase

Let's continue our investigation on the customer experience offered in the restaurant industry, particularly we focus on the delicate phase of customer reception

Queues at the cashier make the customer experience in the point of sale unsaticfatory

The Net Promoter Score detects the positive (and free) word of mouth rate that your brand generates

Elena Riva, president of Panino Giusto, describes to "cx and the city" her personal customer experience relating to a purchase finalized in the last months : a fragrance by Joe Malone

The contemporary bistrot that offers a superior customer experience 

What is customer experience? What does the customer journey has to do with touchpoints?