richard shapiro

The customer experience continues after the transaction

La customer experience non finisce quando il registratore di cassa chiude. In realtà è solo l’inizio.

I clienti sono, e devono sentirsi, al centro anche quando la “transazione” è completa.

Competition is stiff and companies have to be on the cutting edge.  2015 is around the corner and the choice is to rocket and climb or just maintain. Which option does your company want to choose? Here’s to a great new year!

Richard Shapiro

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