The most important thing to have before you get started is CEO commitment. He or she is key to driving overall success. Cross-functional executives must also be on board.
Customer experience management is an organization-wide discipline, not a departmental effort.
Annette Franz
Alessandra Carrozza conclude il libro "Si cresce solo per entusiasmo" con un racconto sorprendente
Prefazione di Alessandro Bracci a "Si cresce solo per entusiasmo"
La prefazione di Santo Versace a “Si cresce solo per entusiasmo” di Mario Alessandro Sala.
